Legal
These terms apply when you use our website or funnel pages, book a call, or buy coaching or tuition from Handover Consulting Ltd ("The Handover", "we", "us"). Please read them before you book. If you are a consumer, nothing in these terms affects your statutory rights.
Handover Consulting Ltd is a company registered in England and Wales (company number 17471177), with our registered office in Salisbury, England. You can contact us at mark@thehandover.net.
We provide one-to-one communication and workplace negotiation coaching for professionals, and tuition for students, delivered online (usually via Zoom). The content, number of sessions and price of each package are as described on our website or in the proposal or invoice we send you. Discovery calls are free and carry no obligation to buy.
If you are a consumer buying online, you have the right to cancel within 14 days of your purchase without giving a reason. If you ask us to start sessions within those 14 days and then cancel, we will refund what you paid minus the cost of sessions already delivered.
Our satisfaction guarantee: if you are not happy after your consultation, needs analysis and strategic plan, tell us before your third session and we will refund 75% of your fee (the remaining 25% covers the work already completed). Beyond that point, fees for unused sessions are non-refundable, except where the law requires otherwise.
To cancel, email mark@thehandover.net. Business clients' cancellation and refund terms are as set out in their proposal or invoice.
Sessions for students under 18 must be booked by a parent or guardian, who agrees to these terms on the student's behalf. Sessions take place online, and the parent or guardian is responsible for the student's supervision arrangements at home. If we have a safeguarding concern, we will raise it with the parent or guardian, or with the appropriate authorities where required.
We will provide our services with reasonable care and skill. However, results depend on many factors outside our control, including your own effort and your workplace. We cannot guarantee any particular outcome, such as a promotion, contract, pay rise or exam grade. Client stories and testimonials reflect individual experiences and are not a promise of similar results.
We treat what you share in sessions as confidential. We will only disclose it if you agree, if the law requires it, or if we believe someone is at risk of serious harm. Our Privacy Policy explains how we handle your personal data.
All materials we provide, including session resources, videos and templates, belong to us or our licensors. You may use them for your own personal development, but you may not copy, share, resell or publish them without our written permission.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, we are not liable for indirect or consequential losses, or for loss of earnings, business or opportunity, and our total liability to you is limited to the amount you paid for the services concerned.
We aim to keep our website accurate and available, but we don't guarantee that it will always be error-free or uninterrupted. We may update or change the content at any time.
We may update these terms from time to time. The version that applies to your purchase is the one in force when you bought, unless the law requires otherwise.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Questions about these terms? Email mark@thehandover.net.